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Customer Relationship Management

Five reasons to call your customers regularly

July 28, 2015 By BMN

The way to succeed in business is to be constantly in touch with your market. The moment you lose touch with them or start making business more about you than your customers is the time you risk becoming irrelevant. Read the full article to see five reasons you should be making the time to call your customers regularly: http://www.smartcompany.com.au/people/46568-five-reasons-to-call-your-customers-regularly.html
This article was suggested by our mentor Bob Joubert

Exceeding expectations is key to customer satisfaction

July 14, 2015 By BMN

It is essential that businesses offer a reliable delivery service and secure online transactions if they want their online store to survive and thrive. Read the following article about how Jane Cay, founder of women’s fashion online retailer Birdsnest.com.au, implemented best practice customer service systems: Exceeding expectations is key to customer satisfaction

This article was suggested by our mentor Stephen Lovegrove

5 Tools and Tips for Showing Customers You Really Care

June 23, 2015 By BMN

If you want customers who are loyal brand ambassadors, you need them to not only feel satisfied with your products or services, but to trust your company as one that really has their best interests in mind. In essence, you want them to believe that you genuinely care. Here’s some advice on how to show customers you really care, and the tech tools that can help you do it: http://www.inc.com/christina-desmarais/5-tools-and-tips-for-showing-customers-you-really-care.html

This article was suggested by our mentor Stephen Lovegrove

How I overcame my fear of cold calling

May 26, 2015 By BMN

If you have a mental block against cold calling potential customers, then read the following article to find out how you might be able to change it: http://www.smartcompany.com.au/people/46667-how-i-overcame-my-fear-of-cold-calling.html
This article was suggested by our mentor Bob Joubert

Leverage Your Established Relationships

March 31, 2015 By BMN

In our obsession with social media metrics – followers, likes, connections, reach, Klout, and so on – it’s easy to forget that the people who will make the biggest difference to you are the small group you already have trusted relationships with. Treat them with respect and they will be more powerful than all the shallow connections at the edge of your network. Read more here: http://www.iidmglobal.com/expert_talk/expert-talk-categories/leadership/coach_mentor/iidm3286-leverage-your-established-relationships.html

This article was suggested by our mentor Bob Joubert

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