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Are You Hiding Behind Email?

July 23, 2019 By BMN

Using email instead of a phone call seems like the more efficient, and even customer-preferred way of communicating. But when you skip that person-to-person contact, you’re missing the opportunity to answer your prospect’s other questions, clarify information you may not have realized was unclear, and simply offer a more personalized customer service experience.

https://www.businessknowhow.com/internet/call-instead-of-emailing.htm

This article was suggested by our mentor Trevor Payne

Filed Under: Small Business News & Tips Tagged With: Communication, Customer Service

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