Using email instead of a phone call seems like the more efficient, and even customer-preferred way of communicating. But when you skip that person-to-person contact, you’re missing the opportunity to answer your prospect’s other questions, clarify information you may not have realized was unclear, and simply offer a more personalized customer service experience.
https://www.businessknowhow.com/internet/call-instead-of-emailing.htm
This article was suggested by our mentor Trevor Payne