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If you aren’t using your customers’ preferred social media forum, your competitors will be

October 27, 2015 By BMN

Today there are social networking groups dealing with all manner of special interest – from needlework to the needy, from football to footwear. Some of these are genuine communities who openly discuss all kinds of issues concerning small business, including calls for recommendations of suppliers.

The following article discusses the importance of monitoring such groups: http://www.smartcompany.com.au/technology/social-media/48478-if-you-aren-t-using-your-customers-preferred-social-media-forum-your-competitors-will-be.html

This article was suggested by our mentor Stephen Lovegrove

Filed Under: Small Business News & Tips Tagged With: Customer Relationship Management, Customers, Marketing

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