As your business grows and matures, opportunities arise to become more efficient and to reduce costs…and that’s a good thing!
During these times (and particularly when growth is slowing) the temptation can arise to trim costs in areas which affect the product or the customer in ways which can have a detrimental impact longer term. This article offers some helpful guidance in this area : http://www.earlytorise.com/the-secret-of-incremental-degradation/
This article was suggested by our mentor David Metherell