Helping small businesses on the Sunshine Coast to fulfill their true potential
By BMN
Wouldn’t it be great if you could win back lost customers? If every person who came into contact with your business was bowled over by your customer service? Read the following article to find out the approach 6 businesses take to wowing and winning back lost customers: http://www.customersure.com/blog/win-back-lost-customers/
This article was suggested by our mentor John Wood
By BMN
There are few things more difficult for a small business than trying to collect outstanding debts from customers while simultaneously keeping them happy. Read the following article to discover five tips to help get paid: http://www.smartcompany.com.au/finance/48864-happy-customers-vs-healthy-cash-flow-striking-the-right-balance-between-keeping-a-client-happy-and-getting-them-to-pay-on-time.html
This article was suggested by our mentor Bob Joubert
By BMN
Nurturing relationships with your customers is a crucial part of growing a successful business. In this age of automation and innovation, caring for your customers has never been more important. Read the following article to discover 10 ways to help make your customers fall in love with your business: https://blog.kissmetrics.com/true-love-with-customers/
This article was suggested by our mentor John Wood
By BMN
Today there are social networking groups dealing with all manner of special interest – from needlework to the needy, from football to footwear. Some of these are genuine communities who openly discuss all kinds of issues concerning small business, including calls for recommendations of suppliers.
The following article discusses the importance of monitoring such groups: http://www.smartcompany.com.au/technology/social-media/48478-if-you-aren-t-using-your-customers-preferred-social-media-forum-your-competitors-will-be.html
This article was suggested by our mentor Stephen Lovegrove
By BMN
If a business is not strategic about implementing cost reduction measures, and recklessly downsizes its product offerings or processes, it could damage relationships with clients, reduce productivity and drive down revenue. Most businesses can, however, improve profit margins without having an adverse effect on the business, through focusing on operating efficiency, reducing unused capacity and getting rid of services that customers don’t value. Read more in the following article: http://www.smartcompany.com.au/sponsored/48268-maximising-profits-without-the-slash-and-burn-approach.html
This article was suggested by our mentor Stephen Lovegrove